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Professional Peoplecert New ITIL-4-Specialist-High-velocity-IT Test Blueprint | Try Free Demo before Purchase

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic
Details

Topic 1

Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Topic 2

High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

Topic 3

Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Topic 4

ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Topic 5

Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q53-Q58):

NEW QUESTION # 53
A service provider is planning to onboard a new desktop service for a new customer.
Which activity will be carried out by the customer?

A. Setting up remote access tools for the service provider
B. Training users in the correct procedures for accessing support for the desktop service
C. Ensuring hardware compatibility with the desktop service
D. Creating service level agreements

Answer: B

NEW QUESTION # 54
An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.
Which method would be effective in ensuring that the change in focus is supported across the organization?

A. Identify key internal stakeholders and develop a communication plan to address their concerns
B. Survey key customers who recently moved to the cloud solution
C. Develop detailed service descriptions and design documentation
D. Ensure the company vision and mission are visible to everyone across the organization

Answer: A

NEW QUESTION # 55
what should be included in an organization's approach to risk management

A. nothing
B. an approach to ensuring that risk management is continually aligned with objectives

Answer: B

NEW QUESTION # 56
Which statement about the reporting of service outcomes and performance is CORRECT?

A. Customer satisfaction feedback should be mapped to service provider outcomes
B. Service performance metrics should be mapped to customer outcomes
C. IT component scorecards should be mapped to service provider outcomes
D. Return on investment (ROI) should be mapped to customer outcomes

Answer: B

NEW QUESTION # 57
Which statement BEST describes the role of IT staff in risk management?

A. IT staff have a perspective of potential risks in their work, and are responsible for contributing to the effective management of risks
B. IT risk management is a specialized skill and should be performed only by specially trained staff
C. IT staff cannot be relied on to objectively identify potential risks in their work
D. When IT services fail because of unidentified risk, responsible staff must be held accountable

Answer: A

NEW QUESTION # 58
......

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